Installation Guide for PaperSave for Blackbaud CRM > Appendix > Hardware and Software Requirements

SERVER SOFTWARE

OPERATING SYSTEMS FOR THE PAPERSAVE APPLICATION SERVER AND WEB SERVERS TO SUPPORT THE MOBILE BROWSER AND DESKTOP BROWSER BASED WORKFLOW USER INTERFACES.

Operating System	Supported Editions
Windows Server 2008R2(SP1), 2008(SP2) Standard	32-bit and x64
Windows Server 2008R2(SP1), 2008(SP2) Enterprise	32-bit and x64
Windows Server 2008R2(SP1), 2008(SP2) Datacenter	32-bit and x64
Windows Server 2012, Windows Server 2012 R2	x64

Note:

•	Minimum requirement to install PaperSave is to have .Net Framework 4.5 which is not compatible with Windows Server 2003, so PaperSave is not compatible with Windows Server 2003.

•	Windows Server installed by using the Server Core installation option is not supported for installing and running PaperSave.

DATABASE SERVER

Database Server	Supported Editions
Microsoft SQL Server 2005, Standard Edition with SP3	32-bit and x64
Microsoft SQL Server 2005, Enterprise Edition with SP3	32-bit and x64
Microsoft SQL Server 2005, Developer Edition with SP3	32-bit and x64
Microsoft SQL Server 2008, Standard Edition	32-bit and x64
Microsoft SQL Server 2008, Enterprise Edition	32-bit and x64
Microsoft SQL Server 2008, Developer Edition with Latest SP	32-bit and x64
Microsoft SQL Server 2008 R2, Standard Edition	32-bit and x64
Microsoft SQL Server 2008 R2, Enterprise Edition	32-bit and x64
Microsoft SQL Server 2008 R2, Developer Edition with Latest SP	32-bit and x64
Microsoft SQL Server 2012, Standard Edition	32-bit and x64
Microsoft SQL Server 2012, Enterprise Edition	32-bit and x64
Microsoft SQL Server 2012, Developer Edition with Latest SP	32-bit and x64
Microsoft SQL Server 2014, Standard Edition	32-bit and x64
Microsoft SQL Server 2014, Enterprise Edition	32-bit and x64
Microsoft SQL Server 2014, Developer Edition with Latest SP	32-bit and x64

Note:

•	PaperSave supports both case sensitive and case in-sensitive instances of SQL Server

•	PaperSave uses SQL Server’s Full Text Search feature for Content Search in PaperSave. Click here to get steps for configuring Full Text Search and iFilters.

•	We do not support the use of SQL Server Express Editions because of Microsoft’s limitation with Database Sizes (Database size is 4 GB for 2005 edition and 10 GB for 2008R2 and 2012 editions, RAM size is 1 GB).

MICROSOFT .NET FRAMEWORK

•	.Net Framework 3.5 with SP1,

•	.Net Framework 4.5

Internet Explorer

•	IE 10 And Above

SSL Support

•	PaperSave Application Server is now supported over SSL.

•	PaperSave Application Server is supported on Cloud.

CLIENT SOFTWARE

Operating System	Supported Editions
Windows Vista Professional,Ultimate, Enterprise, Business	32-bit and x64
Windows 7 Professional,Ultimate, Enterprise, Business	32-bit and x64
Windows 8 Professional,Ultimate, Enterprise, Business	32-bit and x64
Windows 8.1 Professional,Ultimate, Enterprise, Business	32-bit and x64
Windows 10*	32-bit and x64

*PaperSave is partially Compatible with Windows 10. Please refer KBA4631 to know the list of operations that are not supported with Windows 10.

Note:

Minimum requirement to install PaperSave is to have .Net Framework 4.5 which is not compatible with Windows XP, so PaperSave is Not compatible with Windows XP.

CLIENT ON WINDOWS TERMINAL SERVER OR CITRIX

•	Windows Server 2008 or higher

•	Citrix Presentation Server 4.x or higher (if applicable) – These versions of Citrix support TWAIN Redirection which allows for the use of ScanNow and/or PaperSave Scan without the need for a third party TWAIN redirection add-on.

•	Windows Remote Desktop Services (Terminal Services) requires the use of a TWAIN redirection add-on in order to support the use of ScanNow and/or PaperSave Scan (Capture).

.NET FRAMEWORK

•	.Net Framework 3.5 with SP1 (with Latest Windows Update),

•	.Net Framework 4.5

BROWSER TO SUPPORT PAPERSAVE WEB CLIENT USER INTERFACES

•	IE 10 and Above, Mozilla Firefox, Safari, Google Chrome (all latest versions).

Note:

1. Scanning with PaperSave Web Client User Interfaces is only supported when the Web Client is being used within Internet Explorer 10+ on a Windows Machine with .NET 3.5 installed on it.

2. Editing annotations within the Web Client is only supported for PDFs and requires Silverlight 4.0 which is supported on all the browsers mentioned above.

IE Compatibility View Settings:

You need to add website to Compatibility View Settings by following below given path:

Open Internet Explorer browser>> Go to Tools Menu>> Select Compatibility View Settings, then add PaperSave website in the available textbox and click Add.

MOBILE OPERATING SYSTEMS & BROWSER SUPPORT FOR THE MOBILE BROWSER BASED WORKFLOW USER INTERFACES:

•	Android 4.4 and Above, IOS 3+, Windows 7 Mobile Operating Systems with default browser

SUPPORTED SMTP EMAIL SERVERS FOR EMAIL NOTIFICATION SUPPORT:

SMTP servers including public SAAS eMail system SMTP server that rely on TLS/SSL such as: Gmail, Outlook.com (Hotmail), Office365 (Exchange Online) etc.

Minimum Supported Resolution:

1024 x 768

Supported Blackbaud CRM version:

Blackbaud CRM 3.0, 4.0

OTHER APPLICATIONS

Office (Including outlook)	2007, Office 2010 x32, Office 2010 x64, Office 2013 x32, Office 2013 x64, Office 2016 x32, Office 2016 x64
SharePoint*	SharePoint Foundation 2010, Microsoft SharePoint 2010, Microsoft SharePoint 2013, SharePoint Foundation 2013, Office 365 (SharePoint Online)

Note:

*PaperSave does not support storing Content on SharePoint. However, you can use PaperSave with SharePoint by deploying PaperSave Web Parts on to SharePoint pages.