Installation Guide for PaperSave for Blackbaud CRM > Appendix

If you can see the PaperSave Add/Show buttons in browser window, but nothing happens on click, need to check for below security settings.

o	Check for Security settings of appropriate security Zone.

o	Download signed ActiveX controls should be Prompt or Enable.

o	Initialize and script ActiveX controls not marked as safe for scripting should be Prompt/Enable.

If you don’t see the PaperSave Add/Show buttons, follow below steps.

o	Goto Setting – Administration – System Settings – Customization TAB.

o	Make sure that Custom menus and Toolbars contains proper clients.